About
As a Marine Corps combat veteran (2005-2009) and with the unique discipline and work…
Contributions
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How can you use silence to encourage the prospect to talk?
People generally perceive that a professional in any capacity is both knowledgeable and also wise - having the skill to apply said knowledge. When new potential clients call me, I great them professionally, and then I stay quiet - putting the responsibility on them to carry the conversation. Usually their discomfort of being on the spot is palpable. I stay very patient and allow them to fully communicate their intentions, and their concerns and desires. Then I give it a good two second break before I affirm what they've said by repeating it back and asking direct and targeted questions back at them. I avoid double talk, talking fast, and the urge to jump in and assert. This maintains the power dynamic in my favor, as I am the pro.
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How can technical support staff improve customer satisfaction with empathy and patience?
No one enjoys dealing with technical support in any industry, so the service providers must overcome that obstacle immediately - build rapport and reaffirm your understanding of their issues based on what they have said, but also go beyond that to interpret their intentions and scope, so you can truly best help solve their problems or requests. This requires deep technical knowledge from the service providers.
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How can technical support staff improve customer satisfaction with empathy and patience?
No one enjoys dealing with technical support in any industry, so the service providers must overcome that obstacle immediately - build rapport and reaffirm your understanding of their issues based on what they have said, but also go beyond that to interpret their intentions and scope, so you can truly best help solve their problems or requests. This requires deep technical knowledge from the service providers.
Activity
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Our team and Fred were at Tigh-Na-Mara for a Part 2 workshop, in Parksville, BC. Meeting new people and learning new things is always a delightful…
Our team and Fred were at Tigh-Na-Mara for a Part 2 workshop, in Parksville, BC. Meeting new people and learning new things is always a delightful…
Liked by Kris Blanchard
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On this special day, we celebrate the remarkable women who inspire us every day. Happy Mother’s Day! #FloodtestFred #schluter #TeamOrange #mothersday
On this special day, we celebrate the remarkable women who inspire us every day. Happy Mother’s Day! #FloodtestFred #schluter #TeamOrange #mothersday
Liked by Kris Blanchard
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Dive into a spa-like serenity with this stunning bathroom project from @neweracoverings! ✨ Kerdi-Line linear drain, JOLLY profile with radius hugging…
Dive into a spa-like serenity with this stunning bathroom project from @neweracoverings! ✨ Kerdi-Line linear drain, JOLLY profile with radius hugging…
Liked by Kris Blanchard
Experience
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THASIE Group, Inc.
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Education
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Network administrator, web designer, help desk support, system builder and deployer.
Licenses & Certifications
Courses
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Combat Lifesavers Course
CLS
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Field Radio Operators Course
FROC 26
Languages
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English
Native or bilingual proficiency
More activity by Kris
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NEW! The DECO-SG glass panel profile is now offered in nine TRENDLINE colors to seamlessly coordinate with Schluter drain grates and shelves…
NEW! The DECO-SG glass panel profile is now offered in nine TRENDLINE colors to seamlessly coordinate with Schluter drain grates and shelves…
Liked by Kris Blanchard
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Definitely feeling the sunshine vibe with this @agtilework DITRA installation! 🎶 #DITRA #schluter #uncoupling #tilefloor #teamorange
Definitely feeling the sunshine vibe with this @agtilework DITRA installation! 🎶 #DITRA #schluter #uncoupling #tilefloor #teamorange
Liked by Kris Blanchard
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Good to see that there are positive signs out there in the marketplace.
Good to see that there are positive signs out there in the marketplace.
Liked by Kris Blanchard
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Always a great time when I/F and TSM collaborate! Thomas Baquial Evan Vara David Durrell Dallas Martinez
Always a great time when I/F and TSM collaborate! Thomas Baquial Evan Vara David Durrell Dallas Martinez
Liked by Kris Blanchard
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😎 👍 Here's a look inside one portion of what it takes to sell a top performing foam tile backer board, in a highly competitive market. 🔹 High…
😎 👍 Here's a look inside one portion of what it takes to sell a top performing foam tile backer board, in a highly competitive market. 🔹 High…
Liked by Kris Blanchard
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One of the favorite days of the year! #penta #pentacares #daltile #mapei #schluter #tremcocpg
One of the favorite days of the year! #penta #pentacares #daltile #mapei #schluter #tremcocpg
Liked by Kris Blanchard
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Member Testimonial Spotlight: Jennifer Blumer, Legacy Bath and Tile 🛁💎 Being an #NTCA member for over 5 years has been an invaluable experience…
Member Testimonial Spotlight: Jennifer Blumer, Legacy Bath and Tile 🛁💎 Being an #NTCA member for over 5 years has been an invaluable experience…
Liked by Kris Blanchard
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Cinco De Mayo Florida Tile / TEC Boise Idaho
Cinco De Mayo Florida Tile / TEC Boise Idaho
Liked by Kris Blanchard
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We're over at the HD Expo and Conference this week, at the Mandalay Bay in Las Vegas. Getting busy - come on over to meet our team Booth 5319! 🍊 HD…
We're over at the HD Expo and Conference this week, at the Mandalay Bay in Las Vegas. Getting busy - come on over to meet our team Booth 5319! 🍊 HD…
Liked by Kris Blanchard
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When the Ritz-Carlton Naples, Fla., was ravaged by Hurricane Ian in the middle of its renovation, SikaTile materials minimized the repairs needed.…
When the Ritz-Carlton Naples, Fla., was ravaged by Hurricane Ian in the middle of its renovation, SikaTile materials minimized the repairs needed.…
Liked by Kris Blanchard
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Fargo, North Dakota area installers – you’re invited to come out for pizza, beverages, and time with Chris Kain of TEC and Amanda Grant of Syverson…
Fargo, North Dakota area installers – you’re invited to come out for pizza, beverages, and time with Chris Kain of TEC and Amanda Grant of Syverson…
Liked by Kris Blanchard
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🌟 Excited to be at Coverings 2024 in Atlanta! After a successful 2023, Coverings is back as the premier ceramic tile and natural stone industry…
🌟 Excited to be at Coverings 2024 in Atlanta! After a successful 2023, Coverings is back as the premier ceramic tile and natural stone industry…
Liked by Kris Blanchard
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