Friendly Plumbing

Mike did a great job today. The company and him went above and beyond to get my request done. Thank you.

Stay away, horrible service!
This company was assigned to me through my home warranty company. I had a drain clog. First, was hard to get a hold of someone to get an appointment. Then finally get a plumber scheduled, he comes out, didn't fully complete, the job, I had to call him to come back. The primary issue was in the downstairs shower, he basically said the pipe was ruptured, and would have to tear the whole bathroom apart to find/fix the issue. I was skeptical of this response, but besides the point, I was out when he was there. And when I came back (after it had rained), my bath rug was dirty/wet/muddy. The plumber didn't re-install a few wall panels either.
Then a week or 2 later, a different tech came out. He checked out the slow shower drain, started doing some work to clear it, and seemed to be making good progress. He mentioned nothing of broken pipes, just said it would take some additional work/time. This was in the late afternoon, then he said it was end of his shift, so he just got up/left. Also didn't replace some of the wall panels he removed.

Long story short, they said tough luck on the rug, and they weren't going to come back out to properly finish the job (when the home warranty company called them about this, they just said to find someone else.

Receptionist/office manager was completely rude, and hung up the phone on me.

Highly recommend going with another plumbing company that offers good service and integrity in how they do business, because there was nothing "friendly" here.

Use these guys!!! They are good quick and efficient!!! I have a home warranty and this is the company they use and I was very pleased!!!

The do not guarantee their work. I've had to call them twice for the same issue and it's still not fixed. A toilet that keeps running should be an easy thing to fix. Friendly Plumbing could not fix the issue. I've paid twice for them to come out. I could have bought a new toilet with the money I've spent for their service calls. So not happy. Not to mention when I called them they said they had no idea what I was calling about. DO NOT USE THEM.

Beyond the pail! But let me explain. I was searching for someone to fix and repair a leak my 73 year old mother has in her trailer home. Was initially quoted $110 and was told they are only 7 minutes away from her house. The tech shows up on a Friday morning, and I'll be generous here. Maybe spent 5 minutes and explained to me over the phone we don't do this and I'll find a referral that does. Never did. Fast forward to yesterday, Tuesday. And now they're attempting to collect $110 for 12 minutes?!!! Lol wow!!! I explained that isn't reasonable or fair. Was later told $55 will be fine.

I find it disgusting a company reads a situation to take advantage of an elderly woman who has dementia and alzheimer's. I'm her son and I'm navigating from out of state. Instead of doing the right thing, they saw an opportunity to make a quick buck.

Friendly plumbing replaced our water heater and it was overall a good experience! We got a new tank and had our new home come up to code. They were able to do a consultation same day, and then they had someone able to replace the heater the next day. It did take a really long time to replace, like 6 hours at least maybe 7, which we were surprised by but they did a thorough job so that's what matters!

Calling was a bit of a pain and we did feel like we had to call to figure anything out, instead of being called with the information we were waiting for, so that was kinda a bummer.

All in all, we have hot water again!:)

Do not use Friendly Plumbing for tankless water heater repairs. False advertisement on their website. Plumber showed up and honestly did not know where the on off switch was located? did not bring in any tools, keep going to his van to get simple tools such as a screwdriver or a manometer. This continued throughout his repair pretending to be knowable about Navien tankless water heaters.

Shower cartridge replacement and leaking master bath faucets fixed. Great rates and service, highly recommend, was in and out quickly. I provided parts they provided installation. Good company, reasonable prices, very professional. Give them a try!

Never really got a chance to experience the actual plumbing work... as I had to engage with a really rude and short receptionist, for nearly a MONTH while she worked with American Home Shield to replace my water heater (which also feeds my heater). She blamed them, they blamed her - and in the end, after ONE MONTH of no hot water or heat, my cost of replacement went from $275 (covered by insurance) to $3,600. Thanks J****. Your lack of communication and rudeness over the phone is inexcusable in a business like this, and it is not surprising that the insurance company cut you off from the job. Good luck - you are going to need it.

Landlord called Friendly because my toilet was leaking on the weekend, and the guy on call "Joe K" showed up bright and early that morning. He was on time, friendly, professional and fast. My toilet was particularly a pain to take apart because he said it was old and the bolts were stuck on tight. He had all the parts on his truck, he replaced a seal and some other part, and he was on his way. I would totally recommend Friendly Plumbing and Joe in particular! Thank you!