KR Construction

Kate, we're very sorry to hear you feel this way and want to clear the air. We want to clarify the issues you've listed. We strive to complete all our projects to our client's exact liking.

-We did not guaranty a finish date. We did not refuse to do a walkthrough. We went several
times and asked if things were done to the client's satisfaction, were told yes and then a new list
was sent. We continued to go back to resolve the "new" issues.
-Glitter grout was put in the tub but the amount (per mfg.) was not to the clients liking.
The joints the client wanted were tight and didn't allow a large amount of glitter.
-The grout was installed per client specifications, there was a spot on the hearth grout lines at the end of the job (before punch list completion) that the client stated was 2 different colors at which point we assessed it has accidentally been stained (possibly by the other grout color installed nearby) and we assured her that we would clean it with no problems during the punch list. This issue was resolved.
-Client chose tile layout. Upon opening the first box we found that there were tiles with unappealing patterns, the client they would be ok with this and we suggested that we could use them in less visible locations (closet). when finishing the last area, the tile subcontractor installed the last of the tile which contained these unappealing patterns in the Master Bath area. The client did not like the location so we (at our expense) removed those tiles, purchased new tiles and installed them.
-Trash in the garage; we let the client know that we needed a few days to come and gather all our materials and anything that needed to be cleaned up in their garage and we would be happy to have any of the trash that they needed thrown out (i.e. moving boxes and boxes containing new furniture, etc) As it turns out, we picked up so many broken down boxes to appease the client that it stood 2 feet over the top of the bed an extended bed pickup. Note: we assisted the client with installation of his washer and dryer and helped carry most of his overweight furniture up to the 2nd floor.
-The countertops were cut incorrectly by our subcontractor because the faucets that were in the
original countertops were still onsite and there was miscommunication when we told him the
faucets were onsite. Our subcontractor suggested to us and the client that he could create a
cover for the three holes of the original faucets and create a single hole, the client did not like
the idea, so we immediately ordered new countertops and had them recut at our expense.
-We received the approval for the sink bases prior to the countertops being cut and
installed. When the countertops were installed the sinks were attached along with the incorrect
faucets. When the decision was made to replace the incorrect countertops, the client asked if
the sinks that were installed could be returned and was told yes. Upon finding out that they
were installed and our office not knowing it was said they could be returned she was told she
would be charged. Once the discussion was relayed to the office this charge was removed.
-If the toilets were installed in the wrong locations, we were never made aware of it. The caps for
the bolts were purchased and sched. to be installed but we were told to just leave them at
the door because they would not be home for us to install them.
-We were made aware that the fireplace key and long lighter had been miss placed during construction at which time we assured them that we would replace them ASAP, to which the client it was not necessary.
-We were asked to get quotes for stair railing. We contacted 4 subcontractors
and asked for proposals on the style of railings the client wanted. After many calls we finally received 2 quotes and passed them to the client. The client thought they were too expensive and got a family member to provide railing.
-We ordered 2 shower doors from one of our glass contractors. After they were delivered and
going to be installed we found that they were manufactured wrong. Our superintendent
suggested we contact a glass company that he had used previously. This ended up being the
same company the client was using for mirrors on the project. The 15% charge the client is
referring to is the overhead it costs to meet with the sub, make sure all their licensing,
insurance etc. are in order, pay for the material, schedule installation & warranty the work.
This is standard in the industry.
-Again, we ordered, handled, paid for and coordinated all the tile
Materials. When there was need for an additional amount above the allowance provided we
asked for 10% for the overhead of the material, once the client said they did not understand we
removed the overhead because of some of the issues on the project.
-We replaced tiles that the client said were unacceptable.
-Our tile sub did dump his water bucket in the grass. Our guys cleaned this.
-Since this project, we have used additional tile subs.